Behind every headline-making mass tort case lies a mountain of intake calls, thousands of medical records, endless Plaintiff Fact Sheets, and discovery documents that can bury even the most seasoned legal teams. For U.S. law firms handling mass torts in 2025, the challenge isn’t just winning—it’s surviving the storm of operational overload that comes with every claim.
That’s where legal outsourcing steps in—not as a shortcut, but as a strategic lifeline.
In this article, we unpack the top 5 challenges mass tort lawyers face today—and reveal how outsourcing isn’t just a cost-saving measure, but a transformative tool that helps law firms scale smartly, move faster, and win bigger. If you’re drowning in paperwork, burned out from managing large-scale plaintiff coordination, or just looking to regain control of your caseload, this read is for you.
Let’s dig in.
Challenge #1: Intake Overload
The Problem: Mass tort campaigns generate thousands of potential plaintiff inquiries. Intake teams often get buried under endless calls, forms, and verifications. Missed deadlines and overlooked high-value cases become common.
The Impact: Poor intake management leads to:
- Missed statute deadlines
- Duplicate or incomplete files
- Delayed vetting of valid claims
How Legal Outsourcing Helps: Outsourced intake specialists can handle high volumes of calls, emails, and web submissions with speed and precision. These teams are trained to:
- Qualify leads based on your criteria
- Complete intake forms accurately
- Ensure timely follow-ups and document collection
Result: Your internal team is freed up to focus on legal strategy while outsourced teams ensure no qualified client slips through the cracks.
Challenge #2: Medical Record Retrieval & Review
The Problem: Medical documentation is the backbone of mass tort litigation. But obtaining, organizing, and analyzing records for thousands of plaintiffs is a time-consuming and error-prone task.
The Impact:
- Delayed case filing
- Inconsistent record summaries
- Bottlenecks in settlement negotiations
How Legal Outsourcing Helps: Outsourced medical-legal teams specialize in:
- Requesting and organizing patient records
- Creating detailed medical chronologies
- Identifying case-critical diagnoses and treatment patterns
Many legal outsourcing providers also use AI-assisted tools to speed up data extraction—while human reviewers ensure accuracy and context.
Result: Faster case readiness and higher-quality submissions to MDLs and defense counsel.
Challenge #3: Plaintiff Fact Sheet (PFS) Management
The Problem: Plaintiff Fact Sheets are mandatory in MDL proceedings, but collecting, completing, and submitting them on time across hundreds or thousands of clients is a logistical nightmare.
The Impact:
- Risk of case dismissal for non-compliance
- Incomplete or inconsistent data submission
- Burnout among internal case managers
How Legal Outsourcing Helps: Outsourced teams can support:
- PFS drafting, formatting, and proofreading
- Cross-checking for completeness and accuracy
- Uploading to required portals or platforms
By offloading this repetitive and high-stakes work, your in-house team can focus on client communication and trial preparation.
Result: On-time submissions, lower risk of non-compliance, and higher client satisfaction.
Challenge #4: Discovery & Document Review
The Problem: Mass torts often involve millions of pages of discovery documents—emails, product manuals, scientific studies, internal memos, and more. Reviewing these manually is slow, costly, and mind-numbing.
The Impact:
- Discovery delays and compliance issues
- Difficulty identifying key evidence
- Skyrocketing paralegal costs
How Legal Outsourcing Helps: Outsourced litigation support teams trained in e-discovery platforms like Relativity, Everlaw, and DISCO can:
- Tag, code, and categorize documents
- Identify privileged or sensitive materials
- Summarize and flag key information for attorneys
Some LPOs also integrate AI-assisted review to improve speed and accuracy.
Result: Your discovery phase moves faster and with less drain on your core team.
Challenge #5: Scaling Operations Without Sacrificing Quality
The Problem: Mass tort law firms often win big—but scaling quickly can strain resources. Hiring, training, and managing a growing team takes time and investment most law firms can’t afford mid-litigation.
The Impact:
- Case delays
- Team burnout
- Errors in documentation and filing
How Legal Outsourcing Helps: Legal outsourcing gives you access to pre-trained, ready-to-deploy professionals. Whether you need 5 people or 50, you can scale up (or down) in days—not months. Plus:
- Lower overhead compared to in-house hiring
- Specialized teams for each phase: intake, PFS, records, discovery, admin
- Consistent quality through SOPs and QA protocols
Result: You maintain momentum even as your caseload grows—and deliver results that build your firm’s reputation.
Bonus: A Real-World Win — Outsourcing in the Ozempic Mass Tort
One U.S. firm handling 3,000+ Ozempic-related claims faced a bottleneck in plaintiff screening and record review. After partnering with an outsourcing provider:
- Intake processing time dropped by 70%
- Medical record turnaround improved by 60%
- Internal team freed up to focus on bellwether trial prep
Bottom line: Outsourcing didn’t just solve the problem—it gave them a strategic edge.
Final Thoughts: It’s Time to Think Beyond the Bottlenecks
Mass tort litigation will only grow more complex in 2025. Law firms that want to stay competitive need agile, scalable, and reliable support systems. Legal outsourcing isn’t just a cost-saving move anymore—it’s a strategic necessity.
By tackling the five biggest bottlenecks—intake, medical record review, PFS, discovery, and operations—outsourcing empowers your firm to:
- Improve client outcomes
- Increase operational efficiency
- Expand your caseload without burning out your team
Looking for a Partner That Understands the Mass Tort Cases?
Bolster Legal helps top-performing U.S. law firms navigate high-volume mass torts with tailored legal outsourcing solutions.
- HIPAA-compliant medical teams
- PFS support and QA-ready submissions
- Discovery review experts on-demand
- Intake teams that never miss a lead
Let’s talk about how we can help you clear your mass tort challenges and grow your practice’s impact.