Medical Record Retrieval
Our medical record retrieval services take the burden of obtaining medical records off your team, allowing you to focus on building stronger cases. We handle every step of the retrieval process, including drafting Letters of Representation (LORs), contacting medical providers, retrieving records and billing statements, conducting follow-ups, tracking request status, and organizing records for easy review.
Comprehensive Medical Record Retrieval Services for Law Firms
Bolster Legal delivers error-free medical record retrieval services tailored to the fast-paced needs of modern law firms. Backed by more than a decade of industry expertise, we have refined our workflow to maximize speed, accuracy, and efficiency across every stage of the retrieval process.
We combine deep operational knowledge with advanced technology. Our team consistently meets the highest industry standards while exceeding client expectations.
We take on the administrative task of tracking down records so your legal team can focus on evaluating claims, building stronger cases, and driving successful outcomes for your clients.
Types of retrievals
- ♦ Standard HIPAA Medical Record Requests
- ♦ Subpoenas
- ♦ FDNY/Ambulance Call Reports
- ♦ Insurance Carrier Claim Records
- ♦ Employment & School Records
- ♦ Non-privileged Legal Files
- ♦ SSA and Government/Municipal records
- ♦ Retirement and Union Records
Workflow & Features
- ♦ Submit your request through Viewpoint, our online portal
- ♦ Our team vets and processes each authorization
- ♦ Frequent and diligent follow-ups are performed to ensure the request is progressing
- ♦ Real-time status available 24/7 through Viewpoint
- ♦ Notification when records become available
- ♦ Upload/download records securely
Activities carried out during the medical records retrieval process
The medical record review and retrieval specialists in our team can efficiently sort records by the medical care provider and treatment/procedure dates and then index them by document type to reconstruct an exact chronological timeline of events. As these records are sorted and summarized, the following are some of the activities that are carried out during the process:
- Any duplicates records are deleted
- Any documents belonging to other individuals are removed
- Match the treatment records against their bills
- Identify any missing records or bills
- Locate and verify the doctor/facility phone or fax number through web research, if necessary
- Check requirements on HIPAA/special authorization/Lien/additional documents
- Prepare and send out Record/Bill Verifications Requests
- Confirm patient name, DOB, and SSN with received records
- Frequently update record status & follow-ups on outstanding requests
- Quality Check & Chronological Organization
Our team of Medical Records Retrieval Service professionals is experienced and well-trained to assist your office in obtaining all types of medical records and bills from the attending medical care providers, adhering to cycle times. Taking advantage of electronic delivery of records via efax and email services, we offer fast and dependable medical record retrieval service with high retrieval success rate, freeing your resources from this cumbersome task and helping you increase overall business efficiency.
Time Management
Save countless hours by using our hassle-free record retrieval system. Average delivery turnaround time is 10-12 calendar days.
Anytime Anywhere
Clients can order and access their records from anywhere.
Budget Friendly
Unlike many record retrieval companies, Bolster Legal strives to maintain affordable and competitive prices.