Retrieving and managing the medical record retrieval process from the medical providers can prove to be a challenging and burdensome task, and when speaking from a legal perspective, it becomes really important because it is imperative that as an organization providing justice to the needy, have all the records, with respect to the client, available.
The answer thus lies in streamlining the process so that the targeted medical record data is automatically retrieved and available readily to examine the quality and analyze accuracy.
Specifically speaking, in order to smoothen the medical record retrieval process, one should accomplish the following:
- Use analytics to produce a monthly or weekly (or as per company standards) medical record “chase list” of records required to support NCQA, CMS or state agency quality and risk score accuracy requirements.
- Send a copy of this medical record chase list securely to the concerned electronic health records vendor (EHR) for medical records retrieval.
- Ensure that the EHR vendor securely sends an electronic continuity of care document to the provider, or if not, then an information that the MRR retrieval is completed through traditional methods.